Services

Get in touch

24/7 continuous support service concept. Businesswoman presents glowing icon representing 24/7 customer support, symbolizing nonstop assistance, helpline service, and reliable customer care solutions.

24/7 Customer Support Solutions

Delivering seamless customer service around the clock to ensure your business never misses a beat.

Bilingual Call Handling

Providing expert call management services in multiple languages to cater to diverse clientele needs.

Tailored QA Services

Customized quality assurance solutions designed to fit your business needs.

Customer Support Expansion

We collaborated with a leading telco in Botswana to enhance their customer service capabilities. Our call center solutions enabled them to handle increased call volumes efficiently, ensuring customer inquiries and complaints were addressed promptly. By outsourcing these services, the telco comapny managed to focus on their core operations while maintaining high customer satisfaction levels.

Businessman touching the icon of a gear with wrench and screwdriver tools. Technology innovation on a virtual screen. Concept of technical support or customer service

Tech Support Optimization

A major telecommunications firm partnered with us to streamline their technical support operations. Our team provided dedicated agents proficient in handling complex tech issues, resulting in quicker resolution times and improved customer experience. The collaboration also reduced the firm's operational costs, allowing them to invest in other growth opportunities.

24/7 Customer Helpline Launch

We assisted a Internet services provider in launching a 24/7 customer helpline to cater to their clients' needs round the clock. Our call center staff was trained to handle a wide range of queries and service requests, ensuring seamless service delivery. This initiative not only boosted customer satisfaction but also enhanced the provider's reputation for reliability and accessibility.

Streamline Your Call Operations

Boost efficiency and customer satisfaction with Orinoco Outsourced Services in Gaborone. Our expert team handles your call center needs so you can focus on growth.