About us

Established in 2001 and proudly rooted in Gaborone, Orinoco Outsourced Services has been a trusted partner in delivering world-class customer service solutions for over two decades. As one of Botswana’s most experienced and long-standing contact centre providers, we are committed to excellence, innovation, and reliability.

Over the years, we have proudly supported leading telecommunications and ISP brands such as Mascom, Orange, and Abari, providing seamless inbound and outbound call handling, technical support, customer care, and more. Our adaptability has also earned us contracts with respected institutions like the Botswana Housing Corporation (BHC), reflecting our ability to serve diverse industries with professionalism and precision.

With a team of dedicated professionals and state-of-the-art technology, we empower companies worldwide to enhance customer interactions, achieve operational efficiency, and drive sustainable business growth.

Our mission

Delivering exceptional outsourced call solutions with precision and professionalism.

Orinoco Outsourced Services, located in Gaborone, Botswana, provides exceptional call center solutions tailored to your needs. Our dedicated team ensures superior customer experiences by optimizing communication strategies and delivering cost-effective, reliable support. Trust us to enhance your business efficiency and maintain the highest standards of service excellence across all interactions.

Innovation in Every Call

Customer-Centric Excellence

At Orinoco Outsourced Services, our clients are at the heart of everything we do. We strive to exceed expectations by providing tailored solutions that enhance customer satisfaction and drive business growth.

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Integrity and Transparency

We believe in conducting business with the utmost integrity and honesty. Our transparent communication ensures trust and fosters long-term partnerships with our clients.

Innovation and Adaptability

In a rapidly changing world, we embrace innovation and adaptability. Our team is dedicated to finding creative solutions and staying ahead of industry trends to deliver exceptional results.

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Teamwork and Collaboration

We believe in the power of working together. Our team collaborates closely to provide the best service to our clients. By sharing knowledge and skills, we achieve our goals efficiently.

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Commitment to Excellence

We are committed to excellence in everything we do. Our pursuit of quality drives us to continuously improve our processes and deliver top-notch services to our clients.

Enhance Your Customer Communication

Partner with Orinoco Outsourced Services to streamline your call center operations and enhance customer satisfaction. Based in Gaborone, we provide tailored solutions for seamless communication.