Enhance Client Interaction, Botswana.

Enhance your customer interactions with Orinoco Outsourced Services, Botswana's trusted partner in exceptional call center solutions.

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Efficient Support, Global Reach

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24/7 Customer Support Solutions

Delivering seamless customer service around the clock to ensure your business never misses a beat.

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Bilingual Call Handling

Providing expert call management services in multiple languages to cater to diverse clientele needs.

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Tailored QA Services

Customized quality assurance solutions designed to fit your business needs.

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Orinoco Outsourced Services transformed our customer support. Their team is attentive, professional, and consistently exceeds expectations. Our client satisfaction has noticeably increased since partnering with them. We highly recommend their services to any business seeking reliable and efficient call center solutions.

- Emily Thompson

Orinoco Outsourced Services has been a game-changer for us. Their skilled team manages our customer inquiries seamlessly, enhancing response time and customer satisfaction. We’re thrilled with their exceptional service and highly recommend them to anyone needing top-notch call center support.

- David Ndlovu

Partnering with Orinoco Outsourced Services has elevated our call center operations. Their responsive and knowledgeable team consistently delivers outstanding results, improving our customer interaction significantly. We highly endorse their services for any company aiming for excellence in customer care.

- Samantha Bennett

Empowering Communication Excellence, Orinoco Outsourced Services

Orinoco Outsourced Services, based in the vibrant city of Gaborone, Botswana, specializes in delivering exceptional outsourced call center services. Our commitment to quality and innovation ensures that businesses can enhance their customer interactions seamlessly.

With a team of dedicated professionals and state-of-the-art technology, Orinoco Outsourced Services is poised to support companies worldwide in achieving operational efficiency and customer satisfaction.

Outsourced Call Center Services

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Business Process Outsourcing (BPO) & Back-Office Support

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Managing non-core business tasks such as data entry, billing, collections, and admin support for efficiency.

Data entry

Appointment setting

Billing

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Customer Support

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Handling inbound/outbound calls and multichannel support to resolve customer queries and issues.

Inbound/Outbound call handling

Multichannel support

24/7 Support

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QA as a Service (QAaaS)

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Independent monitoring and evaluation of customer interactions to ensure quality, compliance, and service excellence.

Call & Chat Monitoring

Mystery Calling/Testing

Training Feedback Loop

Boost Your Business with Expert Call Solutions

Leading brands in Botswana trust our call center solutions for exceptional service and reliability, enhancing customer satisfaction and operational efficiency across varied industries.

Get in touch

Send us a message and we'll get back to you as soon as we can.

☏ +267 71393120

✉️[email protected]

📍 Plot 96, Unit 7 Gaborone International Commerce Park, Gaborone, Botswana.

📍 Plot 157, Unit 2 Gaborone International Commerce Park, Gaborone, Botswana.

Enhance Your Customer Experience

Experience top-notch outsourced call center services with Orinoco. Based in Gaborone, we offer tailored solutions to streamline your customer interactions and boost satisfaction.

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